Field Tech: Network & Systems Specialist

Field Tech: Network & Systems Specialist

As a Field Tech-Specialist, you will be the primary on-site and remote technical expert, expanding our Field Technician role to include advanced network, server, and integration troubleshoot our products to enable functional experts to perform their duties with minimum friction points. You’ll collaborate directly with customer IT teams, maintain our equipment, and ensure seamless integrations with plant systems. This role ensures that from the moment when data is gathered to the moment it hits the cloud, the process is seamless.

Key Responsibilities

Installation and Maintenance of Client Equipment

• Perform precise installation of our technology and equipment at client sites, ensuring optimal placement and integration into existing systems.
• Conduct routine and emergency maintenance, troubleshoot issues, and provide timely resolutions to minimize downtime and maintain high levels of client satisfaction.
• Execute manual firmware or application updates when required.
• Collaborate with the engineering team to understand the technical nuances of equipment for efficient installation and maintenance.

Onboarding and Training of New Operators

• Develop and deliver comprehensive training sessions for new operators, focusing on the safe and effective use of our technology.
• Customize training materials based on client needs and operator experience levels, ensuring all operators are proficient in equipment handling and data interpretation.
• Monitor operator performance and provide additional support or refresher training as needed.

Ongoing Client Support & Escalation

• Serve as the primary technical contact for clients, offering support via phone, email, or on-site visits to address any operational issues.
• Serve as a first point of contact for critical incidents; escalate to software or engineering teams only when necessary.
• Establish a trusted advisor relationship with clients by providing expert advice on maximizing the use of our technology in their operations.
• Record client feedback and concerns, and communicate them to the relevant teams for action.

*Candidates must be eligible to work in the US as well as meet the qualifications listed above in order to be considered for the Field Tech job.

Job Id: 17994