Manager of Outreach Benefits Coordinators

Manager of Outreach Benefits Coordinators (SDR)

We are seeking an experienced leader to oversee a high-performing team of outreach professionals specializing in appointment setting and engagement. In this role, you’ll manage remote team members, optimize outreach strategies, and build a culture of accountability and growth. If you excel at leading distributed teams, improving sales development processes, and delivering measurable outcomes, this is an opportunity to make a meaningful impact from day one.

What’s in it for you

• Opportunity to lead and grow a remote team dedicated to connecting patients with life-changing healthcare services
• Competitive executive compensation and benefits, including medical, dental, vision, retirement options, paid time off, and holidays
• Professional development opportunities and a culture rooted in purpose and impact
• Chance to collaborate with marketing, operations, and revenue leaders to shape the patient experience from first contact to care delivery
• Be part of a mission-driven organization committed to excellence, integrity, andimproving lives

This role will be responsible for

• Leading and inspiring a high-performance, remote outreach team focused on qualified patient appointment setting
• Designing and refining outreach strategies to increase engagement, conversion rates, and seamless patient transitions
• Ensuring accurate use of CRM systems (HubSpot) for data management, tracking, and performance analytics
• Developing training programs, onboarding processes, and continuous coaching to drive individual and team success
• Collaborating cross-functionally with marketing, field operations, and revenue teams to align strategies and workflows

Expectations will include

• Conducting 1:1 coaching sessions, team meetings, and development planning for team members
• Analyzing key performance metrics and proactively implementing strategies for improvement
• Driving a culture of accountability, optimism, and continuous learning within the team
• Ensuring compliance with all privacy and healthcare regulations during outreach efforts
• Periodic travel for team engagement, training sessions, and events, including occasional evening or weekend participation

A qualified candidate will possess the following

• Minimum of 4 years managing outbound call centers, SDR teams, or appointment-setting functions, preferably in healthcare or service-based industries
• Proven ability to coach and motivate remote teams to exceed performance goals
• Expertise in sales development strategies and outreach best practices
• Proficiency with CRM platforms (HubSpot preferred) and data-driven performance management
• Strong communication, leadership, and analytical skills, with experience building high-performing, patient-centric teams
• Bonus: prior experience as an SDR/BDR leader, healthcare or benefits coordination experience, and familiarity with HIPAA compliance

Compensation: Compensation will include a base salary and significant bonus potential.

Benefits: Full

Desired Location: Utah preferred but will consider remote for the right candidate.

*Candidates must be eligible to work in the US as well as meet the qualifications listed above to be considered for the Manager of Outreach Benefits Coordinators job.

Job Id: 17633